#Dispatch track update
#Dispatch track software

DispatchTrack provides an open API that allows your existing sales order, fulfillment and other systems to get and put information into DispatchTrack.DispatchTrack is a provider of SaaS-based last-mile logistics solutions that engineers software and provide support to make technology better for shippers, drivers, owner-operators, retailers and customers across the world.ĭispatchTrack provides a comprehensive platform that allows businesses across a wide range of industries (retailers, wholesalers, grocers, restaurants, food and beverage distributors, field service businesses, third-party logistics (3PL) companies and others) to provide the last-mile delivery experiences consumers expect, especially in the era of Amazon.ĭispatchTrack was founded in 2010 by Satish Natarajan and Shailu Satish. We understand you need all of your IT systems to be integrated. DispatchTrack can also take all of your customer's positive comments about the service, and capture it in a widget that you can use to promote on your company website, a facebook page or any other Internet medium - thus improving your online reputation. Or simply send the survey via email and the response is stored against the service order. Capture a customer satisfaction survey on the mobile unit when service is rendered. Send job status of job start and finish time, and enter field notes to communicate with the office manager and get help as needed.Ĭapture key job-completion information at customer siteĪfter each job is completed, capture all key information to confirm completion including images, customer signature and any key notes that can be used for future sales opportunities.Īccept credit card payments at job completionĭispatchTrack comes with a credit card swiper, which not only gives you the convenience of accepting payment on the job, without any delays, but it also offers a low rate (<2% per transaction!) compared to other services.ĭispatchTrack takes customer surveys to a whole new level.

#Dispatch track update

Turn by turn directions, real-time status update and escalationsĭispatch Track not only gives turn-by-turn directions, but it also enables service personnel to communicate with the office in real-time. Our customers have reported that what used to take minutes now only takes seconds, and the job is done accurately! Avoid looking up each address and manually plotting them on a map. Please contact us at for more information.Īs the dispatcher of service jobs, you can schedule your resources and define an optimal route using a map-based drag & drop interface. NOTE: Requires Scheduling and Management web console access (Monthly Subscription) to use the product. Stop overtime, save money and reduce overhead. Dispatch Track delivers value for service based, mobile businesses.

The solution consists of a mobile app for the field resources and a web-application for the office manager to effectively manage your field operations.

DispatchTrack is an end-to-end solution for companies with field-based employees.